We Are Here to Help
PathCraft’s Philippines-based support team is ready to assist you with setup, troubleshooting, and everything in between.
How to Reach Us
Choose the support channel that works best for you.
Email Support
Send your question to our support team. We respond within 4 business hours for standard plans, 1 hour for Corporate and Enterprise.
Email SupportLive Chat
Chat directly with a PathCraft technician during business hours. Available Monday to Saturday for School, Corporate, and Enterprise plans.
Start ChatPhone Support
Talk to our team by phone for urgent issues. Available during Philippine business hours for Corporate and Enterprise plan clients.
Get NumberRemote Assistance
Screen sharing and remote troubleshooting sessions available for Enterprise clients. Book a session with your account manager.
Request SessionSupport Response Times
Our commitment to keeping your LMS running smoothly.
4 hrs
Standard and School plans during business hours
1 hr
Corporate and Enterprise plan clients
99.5%
Enterprise plan service level agreement
24 hrs
Critical bug resolution target for all plans
Self-Service Resources
Find answers fast with our documentation and guides.
Getting Started Guide
Step-by-step guide to installing PathCraft, setting up your first course, and enrolling learners.
Video Tutorials
Watch walkthroughs of the course builder, quiz engine, analytics dashboard, and certificate settings.
Technical Documentation
Developer docs including REST API reference, hook/filter reference, and integration guides.
Admin User Guide
Full guide for school administrators and HR managers: managing users, classes, reports, and certificates.
FAQ
Answers to the most common questions about setup, features, pricing, and troubleshooting.
Release Notes
Track PathCraft version updates, new features, bug fixes, and security patches.